Privacy Policy

This policy is effective as of October 5, 2021

The privacy policy describes that ISOTECH Industries inc. (“ISOTECH”) runs isotechindustries.com and may operate other websites. This Privacy Policy sets out the principles governing ISOTECH’s uses, stores, shares and protects any of our user’s personal data.

Please read the Privacy Policy carefully. The subjects described within are subject to the laws in the places which we operate. By entering and using our website this indicates that you have read, understood, and agree to our terms and conditions and privacy policy.

Privacy Policy Changes

This privacy policy is subject to review and change, if/ when required. Privacy Policy changes will be reviewed and revised as required every 12 months.

ISOTECH encourages users to periodically review the privacy policy and terms and conditions to be update with any changes and prevent any misinformation or inconveniences. If/when ISOTECH makes any changes the privacy policy, we will revise the “effective” date, featured at the top the of this statement. ISOTECH may also provide additional notice to changes in the privacy policy in our media page which features company news and events. We also reserve the right to notify users by email of any changes if they have registered an account or have signed up for email subscriptions.

How we use your information and what we collect

ISOTECH may collect Personal Information during our regular business activities, detailed as follows below.

ISOTECH reserves the right to collect, use, store, and process Personal Information, which is information that identifies, relay to, defines, or can reasonably be associated with a particular person, this can include:

  • Identifying information including name, postal or e-mail address, and phone or fax number.
  • Personal Information:  Names, signatures, addresses, government identification documents, financial information such as bank account, credit, or debit card information.
  • Business contact information including as job title, department and name of organization, business address, e-mail address, mobile telephone number.
  • Usernames and passwords used to access internal ISOTECH network resources such as our user login for our website or in checkout processes, message correspondence to our online sales team.
  • Website visitor activity which may include IP address, the identity of the Internet service provider, the date and time of the visit, the pages visited. This data may be aggregated such that the individual identities have been removed.
  • Use of geolocation information, physical location, IP address, and mobile device unique identifier.
  • Company profile information such as name, project information and P.O numbers for verified/approved for account holders
  • Demographic information, including your gender, age, and marital status etc.
  • Analytic information about your interactivity with our sites, including technical data concerning devices used, better understanding of how our site is used, and search information on our site
  • Health related information, when visiting one of our physical sites your temperature may be taken and recorded along with other physical symptoms for our records in accordance with regulations and as necessary.
  • Security footage from our properties with video surveillance that may be stored and accessed at a later date.
     

Children

ISOTECH Industries business and services are not directed towards minors under the age of 13. We do not knowingly collect minors’ personal information. If a parent has become aware that their child/children have accessed the websites and information has been attained please contact onlinesales@isotechindustries.com and we will investigate and remove the information from our records

Why we collect it

We collect personal information to conduct our business activities. ISOTECH collects only the minimum amount of personal data required to fulfill these activities.  These activities include:

  • Executing business activities, including completing our services.
  • Conducting marketing and promotional activities, including responding to inquiries about ISOTECH products or services, providing newsletters and information (as permitted by law) about products, services, or events attend by or offered by ISOTECH. With the possibility of both digital and printed materials.
  • Improving the functionality, security, and usability experience of ISOTECH’s website.
  • Security, including monitoring log-in portals for access, validating identity, and preventing fraud.
  • Fulfilling a legal or contractual obligation as required.
  • Validating identity for security to allow access to ISOTECH premises and job sites for engineering related inspections.
  • Complying with applicable laws or regulations.

ISOTECH will not use the personal data collected other than what has been specified in the above points without notifying data subjects identified by the data.

 How do we share your information

Depending on your interaction with us, the business or commercial purposes of collecting information, we may use your information for a variety of purposes, including:

  • By Law or to Protect Rights. In certain circumstances when we see that is appropriate, we may disclose personal and identifiable information in connections with matters of investigations, in order to prevent or take action regarding illegal activities, suspected fraud and any other forms of wrong doing: this is done in order to protect and defend the rights, property and safety of our company and employees or others; to comply with applicable law or cooperate with law enforcement; to enforce policies and agreements, in response to the demands of a subpoena or similar investigative requirement. In such cases, we may raise or waive any legal objection or right available to us.
  • Marketing Communications. Unless registered users make the decision to opt-out from receiving ISOTECH marketing materials upon registration or after receiving initial communications, we may continue to email users. If you wish to opt-out of receiving marketing materials from our company, you may do so by following the unsubscribe link in the email communications, by going to your account settings (if applicable) or contacting us using the contact information below.
  • Third party service providers. There are occasions in which we may share your information, this may include your name and other contact information (including address) with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, shipping companies, website developers’ performance website functionality at administrative level.

ISOTECH will not use the personal data collected other than what has been specified in the above points without notifying data subjects identified by the data.

Social Media

Our site may use hyperlinks that will redirect you to a social network if you click on the respective link. When you click on a social plug-in such as the “like” button on Instagram or Facebook, the networks plugins will be activated, and your browser will connect to that server’s provider. For example, when you click the “like” button in Instagram, they will receive your Ip address, browser information, screen regulation, operating system of the device being used to access the site. Settings regarding these types of privacy policies are found within the particular social networks settings and is not found on our website as this is not within ISOTECH’s control.

Your Choices

Please note we provide you the ability to exercise your right to certain controls and choices over how we collect, use, store, and share your personal data. If you are a resident of California, you may have additional rights (please see our CALIFORNIA Consumer Privacy Act (CCPA) section)

  • Review & Corrections. You may at any time review, change, or correct the information you have registered on your account settings (if applicable) or contacting us using the information provided at the bottom of this policy.
  • Change preferences. You may change your choices for subscriptions, newsletters, and other alerts by deselecting them in your settings if applicable or by contacting us at onlinesales@isotechindustries.com.
  • Unsubscribe from ISOTECH communications. You may choose whether to receive marketing/advertising communications from us. To exercise this right, please contact onlinesales@isotechindustries.com 

CALIFORNIA Consumer Privacy Act (CCPA)

  • Right to Know. You have the right to submit any provable request to us, this can be done at a maximum of two times per calendar year requesting that we disclose the following information to you:
  1.  Which categories of personal information we have collected about you.
  2.  Where the sources from the categories of information we collected go, and the business or commercial purposes of these collections
  3.  Any categories of third parties that we may have shared/sold information to, and any business or commercial purpose for said sharing or selling
  4.  For specific pieces of your personal information, subject to exceptions, may go back only to 12 months from the  date of your request. To submit a request please contact us by email at onlinesales@isotechindustries.com or call toll free at 1-888-831-3311 and leave us a message.
  • Right to Remove. You have the right to request to have your personal information removed, subject to certain exception such as if the information is necessary to complete a transaction for which the information was originally collected for, for detecting security threats, to protect ISOTECH against malicious, deceptive, fraudulent, or illegal activities. In cases where identification of repairs, errors and for various other reasons available in accordance with the law. To submit a request to remove your information please contact us by email at onlinesales@isotechindustries.com or call toll free at 1-888-831-3311 and leave us a message.
  • You have the right to protect your personal information to prevent against fraud and other actions, on occasions we may need to verify your identity before responding to certain requests and new customer purchasing levels. We do this in order to know or delete by matching your information provided with what is on file, as well as the sensitivity of the information to utilize more stringent verification methods, this is including but not limited to requesting information from you and or requiring you to sign a declaration under penalty of perjury.
  • Notice of Collection. If you would like to learn more about the categories of personal information we collect from and about California residents, including all sources of information collection and information collected in the last 12 months, please see the section called “How we use your information and what we collect”
  • Notice of Sale. We do not sell your personal information at ISOTECH. We also have no knowledge of the sale of any information of anyone user or those under the age of 16. 

Contact Information

For ISOTECH United States by post

ISOTECH Industries USA Inc.
800-7700 Irvine Center Dr.
Irvine CA. 92618

For ISOTECH Canada by post

ISOTECH Industries Inc.
35 Silton Road
Woodbridge ON. L4L 7Z8

To Contact ISOTECH by phone

For United Sates
ISOTECH Industries Inc. USA
T: (949) 788-2920

For Canada
ISOTECH Industries Inc
T: (905) 856-5001